Help
Support
Something wrong in Grownhome, a listing that needs fixing, or a farm we are missing? Email us and a person will read it.
Contact us
Email grownhome.team@gmail.com. Tell us which device you are on and, if it is about a specific place, its name and town — that is usually enough to sort it out in one reply.
You can also reach us at @nathan.thefarmer on social. There is no phone line and no contact form; email is the fastest route to us.
A listing is wrong, or a place has closed
Listings describe real places, and real places change. Email us the name of the place and what is wrong — closed, moved, wrong hours, no longer sells what it says — and we will correct or remove it.
If you own or run a listed place and want the listing corrected, or taken off the map entirely, email us from an address connected to the business and say so. We will act on it.
Adding a farm
Use Add Farm in the app to put a place on the map. Submissions are reviewed before they appear, so give us enough to find it: the name, roughly where it is, and what it sells.
Trial, subscription and cancelling
Grownhome starts with a 7-day free trial and then continues as a paid subscription. The price is shown in the app before you are charged. If you do not cancel before the trial ends, it becomes a paid subscription automatically.
Cancel through the store you bought from — we cannot cancel it for you:
- iPhone or iPad:Settings › your name › Subscriptions › Grownhome› Cancel Subscription.
- Android:Google Play › profile icon › Payments and subscriptions › Subscriptions › Grownhome› Cancel.
Cancel at least 24 hours before the trial or period ends, or the next period is charged. You keep access until the end of the period you already paid for. Deleting the app does not cancel the subscription. Refunds are handled by Apple and Google, since they take the payment — but email us if you are stuck and we will point you the right way.
Location and permissions
Grownhome needs a rough idea of where you are to show what is near you. Your phone controls that, not us — you can grant, narrow or revoke location access at any time in your device settings, under the Grownhome entry. If you turn it off, the map still works but cannot order places by distance from you.
Accounts and your data
Grownhome has no accounts. There is nothing to sign up for, no password, and no profile — so there is no account to delete. Removing the app from your device removes what it stored there.
If you submitted a listing and want it deleted, or you have a privacy question or request, that is covered in the Privacy Policy, or just email us.